Hi Karen,

Do you use QuickBooks Enterprise version or something else? The tools provided to us by Intuit are such that the 'Retrieve Classes as Departments' function only works reliably if QuickBooks is an Enterprise version.

The following information can be found in the Readme file for Adagio FX, in the 'Important Notes' section:

Important Notes for QuickBooks Users

All accounts and subaccounts in QuickBooks must have unique descriptions. Accounts will not be retrieved correctly into Adagio FX if there are duplicate account descriptions. This will cause incorrect amounts on financial statements.

Adagio FX does not retrieve Budget information from QuickBooks. If you need to do Budget comparatives, you will need to "Import" your Budget figures into FX using File | Import.

The ‘Use Class as Department’ feature will only work reliably with QuickBooks Enterprise.

Adagio FX does not support (or is not compatible with) QuickBooks Online editions.