There are a couple of tricks to get this to work;

1. Only the 'Aged Trial Balance' will work.
2. You must use the 'Calculatye as of' option.
3. Always correct mis-dated transactions with an adjustment or credit with the same date.
4. Never post manual adjustments to the 'Control account'.

If it has never been in balance then you will likely need some assistance from your Adagio consultnat to help you get this sorted out.