Hi Rebecca,

Our condolences on your employee's passing.

In the error message that describes an invalid account-department pair, are the listed codes actually valid? Or are they perhaps truncated from actual account codes and the truncated account portions are the invalid checking? Since the errors are on every record, it is unlikely that every account would all of a sudden be missing. Rather, the import template is in some way not matching the file.

You shouldn't be required to edit a file prior to importing. Perhaps you could attempt to open it with Notepad (just to look, not to make any changes) and see if the account and department codes appear valid and also match what are displayed in the error messages.

You may want to have your Adagio consultant come along side and assist in investigating whether the file matches the template or where it no longer does, if all of this starts to become a little overwhelming.