Hi Susan,

The customer grids in OE are not linked to the column layouts in AR - they are separately maintained. If you log into OE with the SYS user, this is how you set the desired default for all users as opposed to the 'factory default'.

Also note that each type of grid is different - the finder and smartfinder grids have separate layouts than Edit Customers.

Installing upgrades or service packs does not remove or change the customized column layouts, provided that they are installed on top of the original program as opposed to a new server or other location.