Okay, thanks for the update.

Have you done a backup and run a data integrity check on the data and rebuilt any errors?

Troubleshooting random problems can be very difficult. We need to be able to gather as much information as possible to try to replicate the problem here also.

If/when it happens again, would you ask the user to pause and write down everything they can about what they just did. For example, did they:

- make any changes (if so what) to the receipt header tab
- click or Alt/i the Receive all button, or
- edit the line item and enter the qty received
- was it a full or partial receipt
- did they entere a delivery note or invoice on the totals tab.

Information like this. We need to know as much as possible.

- exactly when in the whole process do they go to the totals tab and see the incorrect information?