Check the date stamp on the "QRTOEW65.QRW" file which is located in the X:\QRASP\ folder (where X is your network Adagio drive).
If your file is an older version (mine is dated 01/15/2010 and I have the "expected ship date" field), that could explain why you're missing the field. I cut an older version of this file (03/10/2008) into my QRASP folder and the next time I opened Crystal, the expected ship date field was gone.
Reinstalling the latest OE 8.1C should update this file to the most current version.
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Ryan Brohman
Kitchener, ON