Hi, Susan,

I don't know. The steps you've given sound correct.

Are you unable to print the receipt from the grid and from within Documents?

I have a receipt with the same circumstances as you but I am able to print it from both locations.

Is integrity clean?

If you want to invoice those items that have an Inv Status of Del, delete the items that have been invoiced and invoice the items that have an Inv Status of Del. If there's a charge that you don't want to invoice, you can edit it and make the extended price 0.00. When next you edit the receipt all items will be in black. After, does it also allow you to print?