Hi, Darcy,

You're saying both the Preview and the Print are working except that the first line has gibberish. The rest of the report is intact, yes?

Also, did the problem occur with GL9.0B(090430) or did you go straight to (090713)?

Have you checked to see if they have a ModRP folder in their Softrak\Ledger folder? If so, does it contain a Albatchd_v2.rpt or Albatch_v2.rpt file? If not, each of these files in the StandardRP folder should be dated 1/14/2008. As you can see, we haven't changed the report in a while.

Do they use MultiCurrency?

Have they tried printing the batch listing to another printer with the same results? And, do they get the same results if printing from other workstations?

What happens if they try printing the batch listing using sample data? The same thing or does it print okay?

Are you saying the problem does not occur when they print other reports, say a Detail Listing, Trial Balance and a Company Profile?

A lot of questions but the answers to each of them can better help us to determine what may be the issue.