Unfortunately, Tech Support can only directly contact the End Users who have signed up specifically to obtain the convenience of this service.

If you are interested in purchasing a 'Combined Support Plan', which includes both upgrades and technical support for one year, please feel free to contact our Customer Service Department by email Customerservice@softrak.com , or you can also call them directly at (604) 736-3741.

You can also contact your Dealer to assist you, as both the Dealers listed in your file are Softrak Business Partners, and can contact us for direct technical assistance as well.

You will have to stretch and warm up your fingers to prepare them for the descriptiveness of your problem, if the above alternatives do not interest you!

If this is your decision, then we would be happy to continue assisting you over the Forum as long as we are able, so please feel free to pursue this further using this venue!

Regards