I understand your frustration. I was relieved to see that the problems were also beginning to manifest themselves in MS Word - this points strongly to either the printer driver or the specific PC (as Tech Support suggested).

While it doesn't help much in this situation, my guess is that the four hours you burned trying to make this specific combination work now exceed any saving your customer might have realized by choosing the Samsung over the HP (that's if you decide to bill them of course).

I couldn't find your contact info in our database. I wonder if you might privately e-mail it to me. Thanks again for the support.