Hi Karen,

Running a report for a customer would not change the 'last activity date' for a customer. But if you edited a customer and then clicked OK, this is considered editing the customer and would affect the customer's activity status. This is stored in the 'Last Maintenance Date' on the customer record - the last time the customer was edited, and by who.

When Mark Inactive Customers is used and a number of customers are selected, you have to 'Mark' them to change the inactive status. Then the 'Process' button becomes available and this is what changes the Active status of the customer.