Hi Yann
I don't work for Softrak, so don't blame them for this comment.
Displaying an attitude and making snarky comments on a free tech support forum is not a good way to get good service. You are lucky Michael (who works for Softrak) helped you.
Your last comment should not have contained the line "I wish someone from Softrak would have pointed this out before I started", even though you may have thought it.
Steve