Hi Sage,

In order to print statements, you must have one or more specifications in your data directory. Without any specs, you cannot print or preview statements. AR statement specs have file names starting with AR$ and an extension matching your data, and can be found in your data directory. If you don't have any spec files, this is your problem.

The Statement designer can be found under the Maintenance menu, and the choice Maintain Specifications.

Once at least one specification has been created, you can now print or preview statements. The title(s) of the spec(s) will appear in Specification drop-down lists.

Edit a customer and go to the Statements tab. In order to print a statement for this customer, the 'Statements?' checkbox must be selected, and at least one Send Method (Print, Fax and/or Email). For now in testing, make sure that the Print option is selected. You are not required to select a special spec file here.

When you open the Statements/Letters function, try starting with the simplest 'Use selected specification' option, and any spec in that drop-down. If you have the option to 'Select customers based on balance' enabled, ensure that the desired debit/zero/credit options are also chosen to match the customer's balance. Now when you print or preview statements, you should see something appear for this customer.
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In order to get statement specifications set up, you could edit one of the supplied sample statements - from the Specification Designer program, use File / Open Template and save to your company directory. If editing or creating a spec file is too daunting right now, you should have your Adagio consultant assist you.