Hi Yann

There are a number of possibilities, but they fall under two general categories.

The first category is to make sure that under the Statements tab of the customer's profile, the statement option is ticked, and the Send Method has the print option ticked.

The second category is to make sure that when you print Statements, the "Choose Balance by" section of the print screen is configured correctly. If you un-tick the box "Select customers based on balance", this will give you the best chance of getting the statement to print no matter what the balance.

Steve