Hi, Karin,

This situation happens when people do improper restores of data. The reason the batch number goes from, say batch 5 to 7 and skips 6, is because an 'orphan' batch file for 6 already exists in the data. The files in this example for the orphan batch would be ARA0006I.xxx and ARA0006R.xxx (where 'xxx' is your 3-character data extension).

The orphan file(s) should be renamed or removed from the data folder.

If you're uncomfortable doing any of these things, it's probably best to contact your Adagio dealer and have them take care of this for you.