Hi Jody

There is only one more suggestions left to make. Get an Adagio consultant to look at your data and figure out what you are doing wrong. Your time is valuable too.

Rest assured that Adagio works properly and the problem is not with the software. I have been consulting with hundreds of Adagio users over 10 years and have never had one report of a problem with the way invoices are related to credit notes. Softrak hasn't either. It's just not a possibility.

Please try taking my step by step approach above and once you identify the period(s) where the discrepancy arose, proceed from there and identify the specific transactions that make up the discrepancies. Hopefully you will succeed before you run up against a period end or year end wall.

Only after you identify the specific transactions that caused the discrepancies do you have any realistic hope for figuring out what caused them.

Steve