Thank you for clarifying these things, Leo.

Although we do have environments where there are many users processing transactions in Adagio, we have not had any reports of this blank line phenomenon that you have described unless there was something wrong with the data for that application. Sometimes, even though the DIC is clean - there can be problems.

Does this problem exist only in batches with 50 or more entries? Can you pin it down to a common factor in some way?

If you restore the archive batch to an open invoice batch, then archive it again - does the problem go away?

Unfortunately, without being able to look at the data it is hard for us to do proper troubleshooting, so can only offer suggestions.

You must be on a combined support plan to obtain full technical support. If you are interested in this, please contact our Customer Service Department - email: customerservice@softrak.com , or you can call direct (604) 736-3741 and ask for that department.

Sincerely,
Softrak Support