Are you referring to the 'Update Archive Batches' function in Invoices or the 'Refresh Data' function in QRWIN when you say:

"...it has come to our attention the the Archive batch fields names for Shipped ,price,extended price from an I/C item are erased DURING A REFRESH DATA by the Adagio inventory items."

And, do you mean that the "Archive batch fields names for Shipped, price, extended price" are actually "ERASED" during this process - or do you mean the fields from I/C items are being REPLACED by the same fields of Adagio Invoices items?

1. If you are referring the the 'refresh data' function in QRWIN - considering that you have many users constantly updating invoices within the Archive Batch area - QRWIN is doing it's job by replacing the 'old' information with the 'new' just entered information as you have asked it to do. If some (or all) of those fields look like they are in fact being 'erased' i.e. there is no data being reported, or the fields on the report are indeed 'blank', then it could be because while the report is being generated, there are users in that particular batch/invoice that QRWIN is trying to report on, causing this unexpected (but not surprising) result.

Is this similar to what is happening there? Is there processing going on while you are trying to obtain an accurate report?

2. The 'Update Archive Batches' function is a feature of Invoices - you are describing it's functionality where Adagio Invoices items are concerned. This feature was implemented as a way to keep invoices items' information consistent and updated to reflect the current status.

It does not update I/C items information on invoices - only items created in Invoices using the Edit | Items option. It will however, update the common fields of the Invoices and Items if you have checked the applicable boxes in the 'Update Archive Batches' screen.

Again, QRWIN will report only on data that exists at the time of the report. If you have run the Update Archive Batch function, and then expect the QRWIN report to give you details based on previous information - this is not going to happen.

In reference to your first post, where you are speaking of Text fields 1 to 5 - these fields are not specific to either Adagio or IC items, but exist on the Invoice/Archive Invoice itself. Since this field can be edited from it's default value (or if it is left blank and the default value IS blank) then this could explain why it is blank on your report sometimes, or why the fields are 'overwritten' by Adagio Invoice Items' information - IF you use both Adagio items and I/C items on your invoices, and Users are constantly deleting and inserting new items along with the new text, Shipped ,price, and extended price quantities and amounts.

I am trying to guess at exactly what you are experiencing or have 'discovered' as your explanations still leave a little to be desired from a technical standpoint. There are many functions and options within our products, and wherever possible the actual description/terminology for those functions should be used so as to avoid confusion with a similar function (and to also obtain a somewhat accurate response from us).

If I have misread or misunderstood what you are trying to explain, please give precise details and exact steps so we can try to duplicate (or at least fully understand) the issue.

Thank you Leo.