Hi Lucas,

A custom report will continue to work as long as the data and report table is in the same place. When running Verify Database, this will force a re-load of various paths and settings and if any are incorrect, you will receive the error you got. This error typically appears because you don't have rights to the \softrak\system\win32 directory, where this file is stored.

My guess is that you will get the same error when trying to create a brand new report, because it uses the same database loading procedure. When you Verify Database (or create a new report), what method of loading databases do you use - adagio.ssi or the xxglob.dat file in the data directory?

Have you recently reinstalled Adagio programs, such as to a new server? If you have reinstalled Crystal Reports for Adagio, you need to reinstall other programs, such as Adagio SalesAnalysis.

Is it correct that you primarily open the report from the Crystal Reports designer? If you save the custom report to a \softrak\srwin\customrp directory, you can open Adagio SalesAnalysis to your company and see your reports under the Reports menu and in a Custom Reports fly-out. This would allow you to skip having to Verify Database every time you want to print the report for a different company.

What type of server are you on? Windows? Linux? Ensure you don't have any read-only folders or files in the \softrak folder hierarchy.