I forwarded your suggestion to our tech and this is his reply - any thoughts

Hi..in reply to the type of Client/software we're using: it is Remote Web Workspace provided by Microsoft's Small Business Server 2003. This is similar to the former Terminal Services, without having a Terminal Server involved. It basically uses the same type of VPN (virtual private networking) connection at TS.

There is the Option in RWW to print to the local printers of the Host PC that is being accessed but not to print to the printers on the Remote PC, except as a Print-screen (snapshot of the Internet Explorer screen). This is not acceptable output I understand