Hi, Robert,

The LanPak9.0A install didn't complete properly.

Please reinstall it using the serial numbers and install codes for each that Customer Service would have sent to you. There are a couple of things to think about when doing this install.

(1) It is very important that you complete the entire install. I've seen more than one case where someone thought mid-install that they were being told the lanpaks were already installed and have then stopped the install.

Please make sure you keep clicking Next and Update right through to the end of the install.

(2) The other thing to consider is where you are installing to. If you installed the Lanpacks to the local drive when they should be on the network server drive, this would cause a problem. The path when you install is x:\Softrak (where 'x' is the drive the software and lanpaks should be installed to).

Make sure your Adagio installs are done from a workstation that is connected to the server via a LAN.

To confirm that the install was completed properly, run Ledger 9.0. If it still reports one lanpak only, it means the install was not completed properly so reinstall again.