Hi, Kate,
We'd need to see data to look at this more deeply. Are you able to send it to us? Of course, we would also need you to point us in the right direction to the vendor, etc. Can you email that information to us? Depending on the size of the data, it may require an upload and we'd need to know the name of the file. Do you have a backup of the data containing the duplicates prior to their being reversed also?
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Regards,
Softrak Tech Support