Hi Robert,

We'll take a look. Perhaps that part of the scenario about not adding the 1 prefix when the fax number already starts with a 1 or 0 is not being adhered to.

If it is mission critical to get the faxes out, the fax numbers could be edited to remove a 1, either on the faxes in the queue or on the customer record.

However, there are modifications you can do. Under the Fax menu, there is a choice called 'Long Distance' that allows you to create custom rules in the case where you have 10-digit local dialing (ie a 10-digit number should not have the 1 prefix). From the Long Distance function, you specify your local area code and also all area codes/exchanges that require different rules to the default rules mentioned above. Such as 10 digit numbers that don't require a 1, or 7 digit numbers that require your local area code but not other prefixes.

Also, as you likely already use, the Fax Setup allows you to put in prefixes such as 9 for dialing outside.