Does anyone have an efficient process for managing backorders?

We have items from multiple vendors, and receipt dates vary, so backorders may contain items that will come in at different times. Does anyone have a process for managing these types of backorders and making the process less manual? (Currently paper backorders are kept and manually sorted through when a shipment for item X comes in, and manually looked over to see if the order should be shipped, or wait for items Y & Z.) We don't have any kind of ship date printed on the pick ticket either.

There is also nothing to automatically prompt customer service to look through backorders, it has to be remembered (or not).

Any suggestions are appreciated.

That's called the "Order Action Report". It lists orders that could be filled.

Hi,
Yes, the back order report works in Order Entry, but if you really want to make the process dynamic and cook, you need to use Adagio Gridview.
Get GV, and some assistance from your Adagio consultant, and you will open up a world of efficiency solutions in Order Entry.
We cannot imagine any Adagio distribution site not using Gridview throughout their daily operations.

Best,
Brian

Hi Kristin,
We had the same manual system in place a long time ago. We now run a "Crystal Report" daily to show us what is on backorder, is it on PO yet, is now ok to ship. We also have columns to show inventory at multiple locations and how long customer has been waiting. We have several people entering orders, and each runs their own report to see only there own orders. Management's report shows all orders. The report shows all the items on backorder by order # so we can tell if order is complete or not. We always have hundreds of orders on the go, and ship about 30-50 backorders a day.

Sincerely
Doug