Dear Softrak,
I recently did an upgrade in Adagio and I already registered the product but every time that I open up Adagio it asks me to register again. How can we take care of this problem?

Hello jhenry,

Installing an upgrade should not change any of the registration information. Did you install another Lanpak too?

The easiest way to proceed is to print out the registration letter and fax it to Softrak (in case your registration file was damaged somehow and another registration code is needed). Then try entering the license number you received earlier from Softrak, when you first installed the application. Perhaps that will be all that is necessary.

Thanks for using Adagio.

Yes I believe a new Lanpak was installed also.

Hello jhenry,

If you installed another Lanpak, then it requires registration as well. That is probably the registration message you are seeing. Just print out the registration form, fax it to Softrak, and you'll get a number to enter to register that lanpak.

Thanks

I have tried this already. It works on and off. It is very hard trying to contact softrak by phone.