So, my last check/backup was Thursday and on Monday afternoon I noticed one of my GL accounts was showing weird balances. Data check revealed errors on that account that it couldn't fix giving me the message that I should restore from backup or contact my vendor.
Given that the issue is with one account I thought it might be a cheap fix, rather than having to backtrack 2 days, but my vendor wants $600 to simply diagnose the problem, which as I say, is one account, the contents of which are correct, but the contents aren't matching what the account is carrying for 'next year' balances only.
Does this seem reasonable?

What you are really asking us is whether you should trust your Adagio consultant. And that is not an answer anyone can give on this forum.

If you don't trust him or her, then ask Softrak for other names.

I can tell you that Ledger data corruption is the toughest to fix of any module if Data Integrity Check won't fix it.

Steve

Hugh:

If restoring from a backup is not an option then a database repair is required. $600 should be the fee to do the repair. If your consultant also spent some time diagnosing the problem then an additional fee may be applicable for this service.

It may be possible to restore only the Ledger data, and then move any subsequent batches from the corrupted to the restored Ledger data, bringing it current. That's a job for a consultant, so it's only worthwhile if the fees will be significantly lower than $600.

And you have to make sure the restored Ledger data is itself not corrupt.

Steve