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#33683 - 10/23/12 02:34 PM MISSING BATCH - PAYABLES
Rhonda Offline
New Guy

Registered: 04/29/10
Posts: 5
Loc: Canada
The main server on which I am housed crashed and everything was recovered on a new server. All of my data was restored with the exception of one single Payables batch in the middle of all other batches and was not retrieved into the Ledger. I re-entered the batch into Payables and retrieved it into the Ledger. Of course, the cheques did not need to be reprocessed and I need to remove the Invoice amounts off of the Cheque Register in order that I don't have to zero those payments out each time I process a batch of cheques. How do I accomplish this? I do not have double entries in either my Payables or Ledger.

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#33684 - 10/23/12 02:40 PM Re: MISSING BATCH - PAYABLES [Re: Rhonda]
Bruce Gardner Offline
Adagio Wizard

Registered: 06/15/04
Posts: 3617
Loc: Toronto ON, Canada
Rhonda:
If you look at the Vendors in question, the payments must also be missing. Correct? I don't see a way that the cheques could be there but the invoices on which they are based are not there. Depending on how you restored the files, it's likely that the payments are missing from the GL too.

If that's correct, re-process the cheques and print them to blank paper. If my assumptions are not correct, let us know.
_________________________
Bruce Gardner
ARX Business Solutions Inc.

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#33688 - 10/24/12 06:48 AM Re: MISSING BATCH - PAYABLES [Re: Bruce Gardner]
Rhonda Offline
New Guy

Registered: 04/29/10
Posts: 5
Loc: Canada
Well that is the problem I am facing. The transactions are present in both the Payables and Ledger and the cheques were processed as all that information was restored. My IT guys were just not able to restore the actual original batch. So the problem I am facing is how do I remove those off the payment list without doubling up the entries in my ledger? If I simply reprint the cheques that will happen. I have been managing by zeroing our the payment on each of those on each subsequent cheque run but I need to permanently fix the problem. Thanks.

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#33698 - 10/24/12 12:11 PM Re: MISSING BATCH - PAYABLES [Re: Rhonda]
Douglas Dickie Offline
Adagio God

Registered: 06/02/99
Posts: 4422
Loc: Vancouver, BC
Rhonda:

Some questions are very difficult to answer without actually seeing the data. Your Adagio consultnat should be able to assist you better by having a direct look at your data.
_________________________
Douglas Dickie
AccSys Solutions Inc
Phone: 1.888.534.4344
ddickie@accsyssolutions.com

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