I have a question re: no due dates on credit notes. Is there a way for Credit Notes to have due dates so when I print the statements at month end, the overdue due columns show the correct amts o/s. As it stands now all Credit Notes are included in the current column, even if they are not current.

Thanks

Hi Heather,

A Due Date is not even saved with Credit Notes, as they are not really 'due' in the same way that invoices are 'due'. So there are no options for printing credit notes in the aged column if you want to sort them by the Due Date. Credit notes are always considered Current, as is unapplied Cash.

If you want to use the amounts based on the Document Date rather than the Due Date, then indeed you can have Credit Notes aged in exactly the same way as invoices, based on the document date.

Hi Heather,

Perhaps you could explain how a credit note is not due "today"?

I understand why CN's are current, it is our customers who don't. If they have an account that is (example) 90 days overdue and they look at the aged overdue on the stmt it does not bal with what they show on their books. I am doing my best to help the customers to understand. Before I started working here, the company issued a negative invoice as a credit which had a due date and therefore the customer would have the same total in their overdue column. So is there a way to print the stmts with the credit included in the total of the month it was issued (ex.over 60 days)

I think I am correct in stating that credit notes can be applied to invoices, and when they are they age with the invoice.

Please someone let me know if I am mistaken.

A credit note that is truly unapplied really is "due" immediately. That is, the customer can offset it against any invoices when they make their next payment.

Steve

Steve's right.

Just apply the credit note to an invoice in the period.

(I won't ask why accounts are aging to 90 days and you're trying to be nice to them!)