Hi All,

We did a receipt on two items we received in POs. We then did a return on these items. The problem is that they are still showing on the outstanding receipts list - why would they do this if we've processed a return?

Thanks!

Hi,

Did you use a Quick Receipt to record the return? Once you do an Invoice/Adj't for it, it will be removed from the report.

Hi,

We did not do a quick receipt, and we've already done an adjustment, that's the weird thing.

Thanks,

Hi,

Okay, what were the actual steps completed then?

We did a PO for 2 items, the items physically came in, and we received both in POs. We then sent one of these items back, and did a goods return. Then the invoice came in from the vendor (only with the item we kept on it) and we did an adjustment. The item that we received then returned is still showing under outstanding receipts.

The one item on the PO that we ordered, received and adjusted is fine.

Thanks!

Okay,

I've been trying to recreate your situation and cannot -- neither using the negative Quick Receipt method (which, by the way, is the recommended way to return an item) nor following your steps. In both cases, as soon as the Inv/Adj is done, the receipt comes off of the O/S Receipts report.

Even when I have 2 separate items, each from different vendors, and I return one and adjust that vendors portion of the inv accordingly, both items are removed from the report.

Have you run a Data Integrity Check? Is it clean? If not, make sure you have a backup and do a Rebuild if the button presents itself.

Also, would you please verify the version and release date of PO you are using?