Please advise on the following: We have a customer on Hold in A/R, and enter a new order for that customer. The customer sends in a payment, the payment is processed, and the customer is taken off Hold. We still cannot process that particular order, we are having to re-create that order, delete the original one, and then we can invoice our customer. In other words, Adagio is not recognising the order as okay to process, it is still "seeing" the hold.

Any ideas? Thank you, once again.

Hello Barb9,

Since this is really a technnical support question, I'll move it to that forum.