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#62674 - 12/31/19 10:51 AM Re: Invoice Printing over VPN [Re: Douglas Dickie]
Ronco405 Offline
Adagio Fan

Registered: 04/13/15
Posts: 31
Loc: British Columbia, Canada
Hi Douglas,

Thanks for the reply. It is definitely a weird one. I have a screen shot if you would like to see it.

The other problems with this issue are related to this. When I see the depressed buttons, I know that my printouts will be garbled as I outlined in previous posts.

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#62675 - 12/31/19 12:12 PM Re: Invoice Printing over VPN [Re: Ronco405]
Douglas Dickie Offline
Adagio God

Registered: 06/02/99
Posts: 4372
Loc: Vancouver, BC
The problem(s) you are experiencing are being caused by the environment you are running Adagio in, which is one of the hardest things to solve in a forum.

I would suggest that rather than continue to struggle with this you should get your Adagio Consultant to help you out.
_________________________
Douglas Dickie
AccSys Solutions Inc
Phone: 1.888.534.4344
ddickie@accsyssolutions.com

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#62676 - 12/31/19 12:22 PM Re: Invoice Printing over VPN [Re: Ronco405]
Bruce Gardner Offline
Adagio Wizard

Registered: 06/15/04
Posts: 3558
Loc: Toronto ON, Canada
Are the buttons overlapping and poorly spaced?
_________________________
Bruce Gardner
ARX Business Solutions Inc.

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#62677 - 12/31/19 12:23 PM Re: Invoice Printing over VPN [Re: Douglas Dickie]
Ronco405 Offline
Adagio Fan

Registered: 04/13/15
Posts: 31
Loc: British Columbia, Canada
Hi again Douglas,

That makes sense. I will do that.

Have a great New Year's Eve and terrific New Year!!

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#62678 - 12/31/19 12:24 PM Re: Invoice Printing over VPN [Re: Bruce Gardner]
Ronco405 Offline
Adagio Fan

Registered: 04/13/15
Posts: 31
Loc: British Columbia, Canada
Hi Bruce,

Yes, they are.

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#62679 - 12/31/19 12:44 PM Re: Invoice Printing over VPN [Re: Ronco405]
Bruce Gardner Offline
Adagio Wizard

Registered: 06/15/04
Posts: 3558
Loc: Toronto ON, Canada
In Windows display settings, check the "text size". What is it set to? If it's not already 100%, reduce it to 100% and try Adagio. You may need to reboot after the change.
_________________________
Bruce Gardner
ARX Business Solutions Inc.

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#62681 - 12/31/19 02:01 PM Re: Invoice Printing over VPN [Re: Ronco405]
Douglas Dickie Offline
Adagio God

Registered: 06/02/99
Posts: 4372
Loc: Vancouver, BC
Sometimes, like Bruce just did, when trying to deal with questions in a forum you have to think of the right question to ask when the description of the problem doesn't fit any norm.

Reset your screen resolution to the "Recommended" settings and set the font size to 100%
_________________________
Douglas Dickie
AccSys Solutions Inc
Phone: 1.888.534.4344
ddickie@accsyssolutions.com

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#62694 - 01/02/20 12:08 PM Re: Invoice Printing over VPN [Re: Bruce Gardner]
Ronco405 Offline
Adagio Fan

Registered: 04/13/15
Posts: 31
Loc: British Columbia, Canada
Hi Bruce and Doug,

That seems to be the issue. My laptop monitor's display setting was set at 125% but when I changed it to 100%, the issue on the VPN (actually Remote Desktop) went away.

Thanks so much for your help.

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