Invoice Printing over VPN

Recently, when I log into the Adagio Invoice program on my work network via VPN either to a local machine or by running the program on my machine, the pdf printouts of the invoice are very garbled. Has anyone else had this issue and if so, can you offer any advice?

Questions:
-Could you elaborate on that configuration?
-Using the same configuration, were you able to print invoices to PDF successfully in the past? If so, can you think of anything that has changed recently?
-How are you creating the PDF files? Are you using the AdagioV2PDF driver?
-How do the invoices look if you Preview them?

A purely VPN connection between a remote workstation and server is not an appropriate network connection for Adagio (or any other accounting software solution). If this is your setup then that is why you are having problems. You need to be using a Terminal Server.

Otherwise, the answer to Bruce's first question is the most important starting point to resolving this issue.

1. I'm not quite sure what you mean by configuration but I use VPN to connect to the network at my workplace. I then have two options a)Log into a virtual machine which has the Adagio Invoice workstation set up or b)Start Adagio Invoices on my laptop. This is much slower but works in a pinch. I hope that is what you meant by configuration.

2. Nothing has changed that I recall. There was a recent update to Adobe Pro DC but I was having the issue before the update happened. I know that's not helpful.

3. I use Adobe Pro DC to print the invoices. I use it as my default printer so it is easier for my needs. I did also try with AdagioV2PDF driver but had the same results.

4. I haven't tried the previewer. I will try that when I have my machine offsite again.

OK, so when you have the problem you are out-of-the-office and you connect to one of 2 in-office computers using a VPN connection. From your description, Adagio is installed on those 2 computers, not on the computer you are using when out-of-the-office (that was Doug's main concern - some people want Adagio installed on their home computer and then use a VPN to access the data on their office server and that configuration will usually lead to damaged data ... at some point).

-Where are you saving the PDF file - on your out-of-the-office computer or on one of the 2 in-office computers?
-Presumably when you are in the office using one of those 2 computers, you don't have the same problem with invoices in PDF format?

I only use the one in-office computer when I log in remotely. My b) option is the situation that you warned about. I have only used that option a couple of times and will not again based on your (and Doug's) advice.

I save the PDF file onto a network drive on the office network.

Yes, you are correct. I do not experience the same issue when I am in the office.

OK, so my earlier statement was only half right. The "my laptop" you referred to is the out-of-the-office computer at home and it has Adagio running on it. The reason that is not recommended is because Adagio transfers accounting information back-and-forth between the computer and the server. When you're working remotely with a VPN like that, there is more opportunity for something to cause an interruption to communications and, if that happens during posting, damaged data is the result. In the first instance where you connect to a computer in the office, only the screen images get transferred and an interruption doesn't affect data.

Having said all of that, you're getting the same results under both approaches so the VPN itself seems to be the cause, not the way that you use it.

Have you looked at the actual PDF itself when you return to the office? Could it be that the PDF file itself is correct, it's just the way the viewer displays it across the VPN?

I think you may be printing to PDF driver on your laptop (remote printer) instead of in the remote virtual machine you are login to and then trying to save it in the network.

You should print using the Virtual Machine PDF driver and save the file on the network.

If you want to save it in your laptop, use the laptop PDF driver and save the file on the laptop local hard drives (C or else).

Good morning,

Another update on this issue. I had success by logging into a different machine at my office. However, this morning when I logged in, a Windows update seemed to have happened and now the same issue is happening on this second computer. One of the symptoms I noticed again is that some of the buttons in the Invoices program such as "Print", "Listing" or "New" seemed to already be depressed when I start the program.

Any input is appreciated.

I've been supporting Adagio since day one and I've never seen nor heard of "...some of the buttons in the Invoices program such as "Print", "Listing" or "New" seemed to already be depressed when I start the program.". I'm not aware of anything that would give multiple buttons a "depressed" look.

As I have no idea if you ever solved the other problems set out in this issue, so anything is possible. Possibly poor remote access is not allowing the screen to be redrawn correctly.

Hi Douglas,

Thanks for the reply. It is definitely a weird one. I have a screen shot if you would like to see it.

The other problems with this issue are related to this. When I see the depressed buttons, I know that my printouts will be garbled as I outlined in previous posts.

The problem(s) you are experiencing are being caused by the environment you are running Adagio in, which is one of the hardest things to solve in a forum.

I would suggest that rather than continue to struggle with this you should get your Adagio Consultant to help you out.

Are the buttons overlapping and poorly spaced?

Hi again Douglas,

That makes sense. I will do that.

Have a great New Year's Eve and terrific New Year!!

Hi Bruce,

Yes, they are.

In Windows display settings, check the "text size". What is it set to? If it's not already 100%, reduce it to 100% and try Adagio. You may need to reboot after the change.

Sometimes, like Bruce just did, when trying to deal with questions in a forum you have to think of the right question to ask when the description of the problem doesn't fit any norm.

Reset your screen resolution to the "Recommended" settings and set the font size to 100%

Hi Bruce and Doug,

That seems to be the issue. My laptop monitor's display setting was set at 125% but when I changed it to 100%, the issue on the VPN (actually Remote Desktop) went away.

Thanks so much for your help.