Hello Support,
I am trying to resolve the problem on my client's site where DocStore was recently installed.

Leigh was working on this case :

Hi, Vlad,

Unfortunately, this error does occur occasionally and randomly but more often after a set of Windows updates have been done.

To resolve, go to the Control Panel, Administrative Services, Computer Management. Then, select Services and Applications, followed by Services (may differ slightly depending on your OS).

Scroll through the list of Services until you find the novaPDF Server. Highlight it and select to Restart the Service.

Sometimes, in order to effect the change, the equipment needs to be restarted but I’d try it without doing this first.

Take care,
Leigh Sandercock


In my scenario NovaPDF server is not found in services
Please see pics attached

How to properly re-install NovaPDF server ?

Vlad,

Check in Add/Remove Programs to see if the Adagio PDF printers are installed. If so, you might have to uninstall them and re-install them. They are found in X:\Softrak\System\AdagioPDF or running a module should trigger a workstation install to take care of it.

You might also check this thread on the subject: https://portal.softrak.com/ubbthreads/ubbthreads.php/topics/53022/2

Hello Dan,
That was done already before writing for tech support:
adagioV2PDF.exe does not trigger Nova 8 PDF server (service) install

Hi, Vlad,

Yes, that's my email from back in August, I had you restart the novaPDF server as Dan has suggested and you reported that worked for you at that time.

Pretty sure this is the same site, yes? Something has changed. You were not reporting these OLE errors previously. I believe those are different than what’s been reported by any other site.

Dan replied to your question about reinstalling also but I'll try to now in more detail.

On the w/s experiencing the issue (or the user logged in with the RDP session), go to the Control Panel | Programs and Features on the w/s and, in the Search box type Softland. Ideally on a w/s having both the AdagioPDF and the AdagioV2PDF printers installed, you will see the following (not necessarily in this order):

AdagioPDF (novaPDF 7.4 printer)

Adagio Accounting PDF Printer v8.7.943
nova PDF 8 Printer Driver v8.7.943
novaPDF 8 SDK COM (x64) v8.7.943
novaPDF 8 SDK COM (x86) v8.7.943

Uninstall the last 4 items only (i.e. do not uninstall the AdagioPDF (novaPDF 7.4 printer) which relates to AdagioPDF only).

Then, do a w/s install for this user of the latest release Adagio module that they use. Or, drill down to the x:\Softrak\System\AdagioPDF folder where the Adagio programs are stored on the server and run the AdagioV2PDF.exe using Run as Administrator.

The install should not just 'flash by quickly'. You should see the actual install take place. After, you should see the AdagioV2PDF printer in the list of devices and printers and it should be active (i.e. not greyed out).

Unfortunately, sometimes it is necessary to restart equipment after and uninstall to ensure that, when restarted, it is refreshed and really knows that the uninstall fully took place.

Hello Leigh,
This is Star marketing site. I have clone their server and re-installing entire Adagio to make DocStore work.
I cannot make novaPDF server to exist (it is not in the services applet)
I have already tried to AdagioV2PDF multiple times. Nothing from what you have suggested works

Is there any registry setting I need to clean up to trigger novaPDF server to reinstall ( I have renamed original directory: C:\Program Files\Softland\novaPDF 8) ?

Do you have separate NovaPDF installer (Softrak OEM) like the one that one can download from nova website ?

Hi Vlad:

Is this a server or a workstation? If this is a server, did you install using Run as Administrator on install mode?

yes, server and yes I always run "as Administrator"

What about install mode? The printer drivers don't install properly on a Terminal Server if it is not on install mode too.

Hi, Vlad,

Can you run Softrak\System\GetAdagioWorkstationInfo.exe for me? Select an installed current app like any of the 9.3A modules and Get Info.

Then copy the results into an email and send it to me?

Also, please try running the AdagioV2PDF.exe install one more time.

Thanks.