Sorry Jean. You cannot correct this problem.

Use File | Backup Ledger Data and upload the resulting ZIP to http:/www.softrak.com/dbr - attention Database Repair.

Thanks Andrew & Michael. I've sent in the file to the link provided - I do appreciate the database repair being free of charge. Can you confirm for me that it was the act of unposting while having the FR open that caused the corrupt data? I just want to make sure I don't replicate the error in the future.

Jean

Hi Jean,

We don't know for sure, as we have been unable to create a damaged database in house no matter what we do.

However, we have seen the symptoms that you described in your first post, so we think the problems are related. We are trying to add logging code to see if we can catch the specific process that damages the data.

Thanks for your patience.

Thanks Andrew - I'll just be more careful about having the FR closed when I'm posting JE's.

A Hot Fix has been posted that prevents the circumstance from occurring. From the Release Note:
You can download the Hot Fix from here.

Note: You must save the downloaded Hot Fix EXE file to a folder on your computer and run it from a Windows Explorer window (okay if the window is opened by the browser). Trying to run the EXE directly from the web browser results in a 404 error in several browsers.

The password is: gulfstream

Note: Adagio Ledger 9.2A (2015.05.16) SP MUST already be installed before you can install this Hot Fix.

Hot Fixes have not had the same level of testing as regular releases or Service Packs. Hot Fixes should only be installed to fix a specific problem experienced at a site.

Hot Fixes are free of charge to registered users although partners may charge for their time.

Please contact your Adagio Consultant if you have any questions or require assistance installing the Hot Fix.

We are posting the password and link in this public area to allow people to install the Hot Fix at their earliest convenience.

A Service Pack incorporating this change will be release in the coming weeks with an announcement to all Ledger Users on an Upgrade Plan.

Thanks for your patience.

When I try to install this hot fix I get the attached download failure error. What did I do??

Jean

Download the Hot Fix again and run the EXE from File Explorer. Do not run the EXE directly.

Still getting the same error message. It's right at the beginning of the process when I click proceed. A small window pops up saying "downloading file" and then I immediately get the error. I've re-downloaded it about a dozen times and I'm running the EXE file directly from windows explorer.

Problem resolved. I went back to the very first EXE file I downloaded and it worked this time around...for some reason through only the original download worked. (Not sure why it didn't work yesterday though.)

Glad to hear you're up and running. Thanks for the update.