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#39387 - 11/29/13 10:21 AM Unable to select columns in account groups
Hugh Offline
Adagio Maven

Registered: 09/25/13
Posts: 186
Loc: Victoria, BC Canada
I'm dragging and dropping an account group into the worksheet portion of the financial reporter and it won't let me select any information to put in the columns.... I thought it might be a permission issue so I logged in as sys and no change. All I can do is create a sheet with the default account description column, but I can't add data at the drag and drop point... Any thoughts anyone?
Thanks!
*edit* in the pic below, I can't select any of the boxes (see arrows for samples of the items unselectable)



Edited by Hugh (11/29/13 10:45 AM)

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#39392 - 11/29/13 11:38 AM Re: Unable to select columns in account groups [Re: Hugh]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11564
Loc: Vancouver, BC Canada
Hi Hugh,

I have not heard before of not being able to select the checkboxes on the screen you specified in your post. Clicking on the name does not select the checkbox - you have to either click the checkbox itself, or highlight the field(s) and press the space bar to toggle the checkboxes on or off.

If you use the Clear Selection button, this resets the checkboxes to just have the account description selected. Does clicking this resolve the problem?

The field selection during the drag-and-drop process is based on a data file that is the same as choosing to View the Account Data. If you attempt to access the View / Account Data screen, does this appear correct to you or do you receive any error message? If an error occurs then the culprit may be a corrupted Account Data field list data file, which could just be deleted and the Financial Reporter program would re-create it. But that's a bridge to cross later, only if opening View / Account Data gives an error.
_________________________
Regards,
Softrak Tech Support

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#39394 - 11/29/13 12:21 PM Re: Unable to select columns in account groups [Re: Softrak Support]
Hugh Offline
Adagio Maven

Registered: 09/25/13
Posts: 186
Loc: Victoria, BC Canada
I tried resetting again, but the mystery continues to exist as to why I can't tick the box with the mouse, BUT the highlight+space bar workaround works perfectly, albeit somewhat cumbersomely. So thanks for that tip! At this point I'm assuming it's probably some weird incompatibility issue with my mouse but it's not worth trying to troubleshoot when there's another method available...
Thanks again!


Edited by Hugh (11/29/13 01:00 PM)

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