We have 2 companies running out of the software. One company is fine with the name showing across the top on all reports. In the second the company name shows on the reports in all modules except A/P (chq reconciliation, general reports & transaction reports etc). I checked to make sure the company name is in the profile - it is. Is there something else I should be checking? Thanks!

Can you tell us the version of Payables that you are using? Please check Help | About for the version number and release date.

Also, could you post the two company names, using copy and paste from the company profiles?

Thanks.

Sure can. Version 8.1E released Jan 31/13 Please refer to PM for company names. Thanks!

Hi Vicki,

Any special characters that didn't make it into the PM? It's working for me when I copy the names and preview the Batch Status report. Are you printing to the same printer in each case?

Hi Andrew
No, I don't think so. I copied them directly out of the profile. I am printing to the same computer for both companies. Do you think it could be one of those strange computer hiccups that fix themselves when you log off or shut down? I will try again tomorrow morning and let you know. Thanks for testing it out for me at your end.

By the way, I am loving this software. It's super logical, makes data entry quick & easy, has allowed us to streamline the coding/processing of source documents and the financial reporter is flat out amazing! I have been able to create financial statements that we have never been able to provide to our users with the previous software. And I so appreciate how I can create them myself with relative ease. So much time and thought put into its development. Thanks!

Vickie

Hi VLL,

Some Adagio reports are based on a temporary work file, usually transactions and batch reports. If a report is 'empty', such as a transaction listing report not having any transactions in the report ranges, then a work file is not generated. A side effect of this 'empty' report is that the company name does not get populated. Standard reports such as the Company Profile or Terms list reports do not use work files and thus never run into this scenario.

It's probably a shot in the dark, but do the Payables reports you are printing for this company have any information on them? You did mention in your original post that General reports have this problem, which would effectively nullify this as the issue.

Also, how are your printing/previewing reports? I found an old issue from 2001 where if the report was printed to a Word file rather than a printer, the company name didn't get written to the Word document. Another shot in the dark, I suppose.

We don't have any other reported reasons for the company name not printing at the top of the page. If all reports for a specific Payables company don't have the name, yet all other Adagio programs and companies have no issues, then the likely cause is that the Crystal Reports engine isn't able to deal with something in the company name and thus can't output the text (the reason for Andrew's question about special ASCII characters such as French accents). Maybe try deleting and re-entering the company name.

You know what! Now that you mention it, I first noticed the company name missing on the cheque reconciliation and there were no outstanding cheques. It is entirely possible that the other reports I tried to print had no information in them at the time either but at the time I didn't make the connection. Makes perfect sense and why I didn't notice this happening before today.

Such great support here! Thanks again for all your help. Vickie