We have a problem in AR. While posting a payment batch, Adagio crashed. We’ve done an integrity check, there were 4 errors, but they were fixed.

The net amount of the posting should have been $0, and it still is. The problem is that only about 2/3 of the invoices/credit notes posted, some of them are still unposted. So if we go and post the remaining items (which happen to all be credit notes), the batch will have a huge negative balance, and it should be $0.

Any ideas?

Thanks,

Cam

Hello Cam:

If something interrupted Posting of a batch, there is only one way to be certain that your data is accurate. You would have to restore from a backup, then do a Data Integrity Check and re-enter any work.

I know that's not the answer that you are looking for!

Once the data is back to a good state, you have to determine why the posting was interrupted. If it was a power problem, you are likely OK but if it was something else, you should address the cause before posting again.

I would ask your Adagio reseller for advice before doing anything.

Hi Cam,

SOmething in your post doesn't make sense. You need to find the transactions that didn't post to AR and re-post them. If they were already in the GL batch, then they need to be deleted when it is retrieved into Ledger.

When you say some didn't get posted, are you talking about to the client accounts or to the g/l batch, or to the AR transaction file?

Hi Guys,

Thanks for the help. I showed your responses to our accountant, and they told her enough to solve our problem.