It would have to be a program update. And we can't promise anything for right now, as there are cases when this message is displaying correctly.

On some machines, re-synching the count can take a measurable amount of time. Users don't like it when their machine "goes away" and does something without letting them know what it's doing. Displaying a message is preferable when the computer is busy. We could remove the reference to ACCPAC Plus, but at the moment that is the only known and repeatable way to generate the issue.

Oh yes - what version of OrderEntry are you running?

I'm running 8.1A (070826).

Is it possible for us to just send off our data over a weekend or something like that to get it re-synched?

Thanks!

The re-synching of which Andrew speaks is what happens when you see: "The order statistics will now be updated due to postings in ACCPAC Order Entry".

His point is that removing the message is OK if the process is fast (say 5 seconds), but would cause confusion in cases where it takes longer.

Hello Acrylon,

What company name would that module be registered under?

Thanks

Hey Andrew,

Western Profiles Ltd. is our company. That is also who it is registered to. Let me know if you need anything else.

I know we have some updates to install, but were waiting before we do some item number changes.

Thanks,

Cam

So what is being suggested is that we remove the message, but the 'synching' still happens?

It only takes a second or two after you press OK on the message for everything to be good to go.

How can I go about doing this?

Thanks!

The message displays while the synchronization process runs. You cannot remove it, and the synchronization must occur for Adagio OrderEntry to display your orders and invoice grids properly. We need to find out what procedure you are following to throw these counts out of synch.

Sorry.

So can we still 'remove the reference to ACCPAC Plus..."?