Yesterday about noon Adagio Payments stopped processing credit card charges and this problem is continuing. Of course Repay blamed it on Softrak and Terry in tech support said that Repay had added a new level of security and that was causing the problem

Finally Repay came clean and said the following.

"Due to a recent increase in fraudulent account takeover attempts within the banking and payments industries, The Repay B2B Gateway is enabling device recognition for our merchant gateways as part of a staged rollout.

Device Recognition helps reduce the risk of account takeovers by forcing a second factor of authentication in the form of a code emailed to the user upon logging in with their credentials.

Merchant users are required to have a unique username and email address for Device Recognition to work successfully- account "sharing" is not allowed.

We have been informed that we have a Repay contact working directly with Terry from Adagio to find a resolve together.

Thanks,

Leticia Garcia
Customer Service Representative
REPAY"

Of course these kinds of problems are supposed to be solved before the change, not after.

Rick McLeod
Sunbeam Specialties, Inc.