Generally, the Adagio applications write to a file called SDAPPLOG as work is performed. However, they can only do this when they are actively being used.

"Not responding" is a terrible Windows message, because it is displayed every time an application fails to process a mouse click or keypress in a specific amount of time. Sometimes the application is just "busy".

If a user has Adagio open, but leaves it idle for a long time, Windows may swap the application out to disk in order to free up memory for other applications. Outlook is an enormous resource chewer and will take every available byte if launched. Excel may or may not need lots of memory, depending on the size of the spreadsheets being used.

On older machines, loading a swapped application can take a measurable amount of time - often beyond the patience limits of most users. When you launch Task Manager, make sure that you have I/O read bytes and I/O write bytes displayed in the details tab so that you can see whether the application is busy doing other I/O.

If users just have the applications open and their main Grid displayed, then there is little exposure (other than convenience) in killing the task and restarting. Users should be actively discouraged from minimizing an application with a batch or transaction open and not saved to disk. They risk losing their work in that event.

PS - Could you please post the name of the company you are trying to assist.