Hi Lynn,

Can you confirm the versions and release dates of Adagio Ledger and Receivables that you are using? These can be found from the respective Help / About screens.

If the batch(es) posted successfully in AR, then indeed you do not want to Recover the batch there, as it would result in the transactions being doubled.

If you cannot find any record of the AR batches anywhere in GL for the Batch Status inquiry or the posting journal, either for the Current year or the Next year, then based on that and your other recent comments, the AR batch was never retrieved into GL. If a GL batch was deleted, it would appear on the Batch Status inquiry with a Deleted status.

When a subledger batch is retrieved successfully into GL, that file gets cleared out, so it is not possible to re-retrieve the file, short of restoring that file from a data backup. I would not suggest going that route unless your Adagio consultant is assisting you.

Open the Retreive sub-ledger batch process, and do you see Receivables on the list to retrieve? If you do see it, highlight it on the list and verify the settings for how it is retrieved, for the options for setting the Fiscal Period (by date, specific or subledger). This will give you a clue as to what fiscal year the batch would have been retrieved to, based on your knowledge of the AR transaction dates. Don't actually do the retrieve at this time.

Then open AR and from there, preview the G/L Transactions report, which lists the posted transactions that have not yet been retrieved into GL. Perhaps the missing transactions are there, which means all you need to do is the retrieval.

If the missing AR transactions are not there, then this would not be good. Based on the above, that would imply that the GL Transactions retrieval file was created by AR posting, but lost before retrieval into GL, since there were no errors when retrieving. If this is the case, then you will need to get your Adagio consultant involved.