Hi bigcougar

Because written words are easy to misinterpret.

I would love if all of my clients knew Adagio as well as I do, but that is dreaming. Even if they were willing to spend the time and energy, it would not be an efficient way to run a business. It's the same theory for why companies don't prepare their own tax returns.

Also, Softrak promotes the concept of using consultants, because they believe that their software will work better when an expert is available. Among other things, I have encountered almost every error message you are likely to receive, and usually know exactly what is causing the problem and how to fix it. Some of the fixes are available only through consultants.

Does that explain my statement that every user is supposed to have a consultant any better?

Steve