Hi Laura

I don't work for Softrak, so this may not be the official reply. But I think that your question is so data-specific that you might benefit from having a local Adagio consultant look at your data. A consultant could also lessen your confusion with one-on-one training. Of course that costs money, but sometimes that's inevitable.

In the meantime, you should definitely run Data Integrity Check on your data to confirm that the data is clean. If it isn't, then all bets are off as to how the report figures are calculated.

Steve