I followed all the instructions. now I can print statements for those with statement option on in their customer records. when I go to the statement option, check the box, and click ok. and close the window, I found that some can not saved. when I open the window again they are still unchecked. It's so interesting that some customers can be saved. If you click ok, the window automatically closed, it is saved. if you have to close the window after click ok, then it is not saved.