It sounds like you are using a sub-report on your specs to generate the header info, and that this might be causing the trouble.

I would recommend copying the information out of the "Company Info" spec (Maintain > Specifications) and placing it directly on the order and/or receipt spec. You will then want to delete the subreport off the specs, and set the "Group Header" section's properties to "Static Height" (right click on the grey "Group Header" section bar).

The process isn't exactly simple, but your POA/Adagio consultant should be able to assist you in making the required modifications.