We check Win98 registry and there is a help key under Crystal Report. We create a similar key in WinXP.
For those who are not awared of this problem you will also have to copy the CRW html help file to this directory in WinXP
C:\program files\seagate software\crystal reports\help\en. Otherwise you will be unable to activate help again.
The file resides in Win98.
To softrak support thanks for the tip.