Hi Andrew

When I installed the Service Pack today, it slowed down tremendously when it reached the sample data installation - if I let it proceed, it would have taken hours. I ended up ending the task, and immediately re-installing. It worked fine the second time, although it skipped the sample data installation. I guess it thought the files were already installed when in actuality only a few were installed before I aborted.

Tech support tells me that they confirm this and that it is an anti-virus issue, and that I should exclude the *.SAM and *.AMC files from my anti-virus checker.

I don't like this answer, for a variety of reasons, including that it involves fiddling in areas where most of my clients aren't comfortable.

I think you should either: a) strongly recommend disabling anti-virus before installing the Service Pack, b) recommend skipping the sample data install if anti-virus software is detected, or c) rework your install routine to avoid this problem, somehow.

Steve

PS - I don't know if you can change a subject, but the official date of the Service Pack is 080307.