Topic Options
#69022 - 12/06/22 08:47 AM Excel Direct not working
Holiday Offline
Adagio Guru

Registered: 04/26/07
Posts: 103
Loc: Canada
good morning,

My ExcelDirect has stopped working out of all modules. The check box to enable is still checked, both in company profile and user preferences. My coworkers are still able to connect to excel. Any tips to try?
thanks!

Top
#69023 - 12/06/22 08:49 AM Re: Excel Direct not working [Re: Holiday]
Patricia B. Offline
Adagio Maestro

Registered: 06/26/08
Posts: 1108
Loc: Langley, BC
Hi:

I have seen this happening when you change server host. Is this the case?
_________________________
Patricia Balbuena Cotlear
AP SMART SUPPORT
236 991 3060





Top
#69025 - 12/06/22 09:46 AM Re: Excel Direct not working [Re: Patricia B.]
Holiday Offline
Adagio Guru

Registered: 04/26/07
Posts: 103
Loc: Canada
no, we haven't changed anything with the server.

Top
#69026 - 12/06/22 10:46 AM Re: Excel Direct not working [Re: Holiday]
Patricia B. Offline
Adagio Maestro

Registered: 06/26/08
Posts: 1108
Loc: Langley, BC
What happens when you click on the Excel button?

Is Excel working for everything else? Has it been reinstalled? Excel version on the cloud doesn't work with Adagio Excel Direct.

Has anything changed on your computer? Windows updates?
_________________________
Patricia Balbuena Cotlear
AP SMART SUPPORT
236 991 3060





Top
#69027 - 12/06/22 11:43 AM Re: Excel Direct not working [Re: Patricia B.]
Holiday Offline
Adagio Guru

Registered: 04/26/07
Posts: 103
Loc: Canada
Nothing happens when I click on the Excel button.
Excel is working for everything else, it hasn't been reinstalled and isn't a cloud version.
Windows may have done an update recently, but everyone else is on auto update and their Excel Direct is still working.

Top
#69028 - 12/06/22 11:48 AM Re: Excel Direct not working [Re: Holiday]
Softrak Support Online   happy

Adagio Action Team

Registered: 03/09/99
Posts: 11294
Loc: Vancouver, BC Canada
Hello Holiday,

Try running Adagio as Administrator, it may be a security issue on your station.

If that isn't it, there are some other things to check in the Tech Tip on the Softrak website. Look under Adagio Operations for: Working with ExcelDirect.
_________________________
Regards,
Softrak Tech Support

Top
#69029 - 12/06/22 11:49 AM Re: Excel Direct not working [Re: Softrak Support]
Holiday Offline
Adagio Guru

Registered: 04/26/07
Posts: 103
Loc: Canada
ok thanks!

Top


Moderator:  Christa_Meissner 
Who's Online
3 registered (Howard S.-MMA, doug, 1 invisible), 31 Guests and 3 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
1846 Members
5 Forums
14223 Topics
69650 Posts

Max Online: 359 @ 11/18/19 09:08 PM
March
Su M Tu W Th F Sa
1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
31