trying to renew...

Not sure if this is where I can post this but I need to know if my renewal is being processed.
I emailed my payment information in almost 2 weeks ago and it has not been processed yet. I've re-sent the email twice and have called the office numerous times to confirm the payment is being put through but nobody has gotten back to me. I just need confirmation that it has been received since our renewal is due next week.

Any idea why there's radio silence at head office? I've tried Sales, Accounting, Customer Service...

Hello Jean,

I just double checked with Jeffrey on the Order Desk and you should have received a reply from him this morning.

Thank you so much... reply received.