I need to know how to fix an A/R and A/P problem

I made a Credit note in the invoice module to a customer by putting the original invoice number in under totals. Then I wrote a cheque thinking that was done and the origianl invoice was listed on the cheque. I now have a credit amount on the customers STMT beside the cheque number. Can Ifix it if I do an adjustment to cash to clear the credit amount?

Joanne:

You didn't mention how you went from creating a credit note to writing a cheque and what was your expectations from doing so. If you used the Write Off function in AR then there should be no credit balance remaining on the customers account.

Unravelling this will be very difficult on the forum. You should get your Adagio consultant to assist you directly.

My suggestions are
*Use only cash transactions (such as checks, sales receipts, credit card charges.
*If you must use invoices and bills, assure that none of the targets point to balance sheet accounts.
*Track A/R and A/P in separate data files
Hope it helps.